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HERE TO HELP
Clear answers about shipping and what to do if something isn't right with your order.
We offer free standard shipping on US orders. Rechargeable motion-sensor lights cannot be delivered to PO Boxes; please enter a complete physical street address for these items. Shipping availability and charges for other destinations are shown at checkout.
Our shipping partner estimates that most US shipments arrive within approximately 5–14 days after dispatch, although some take longer. Order processing happens before dispatch, and delivery dates are estimates, not guarantees.
When tracking information becomes available from our fulfillment partner, it will be provided for your order. Tracking updates may take time to appear.
Please contact us promptly with your order number, clear photos or a short video of the issue, and a photo of the shipping label. We'll review the issue with our fulfillment partner and work toward an appropriate refund or replacement.
Contact us with your order number if tracking stops updating or the package has not arrived. We'll investigate with the carrier and fulfillment partner and work toward an appropriate resolution.
We do not offer voluntary returns or exchanges for changes of mind, accidental purchases, or incorrect selections, except where required by law.
Our fulfillment partner typically reviews supplier disputes within 1–3 business days after receiving valid evidence. Customer resolution times may vary depending on the issue.
If an item arrives damaged, defective, incorrect, or incomplete, contact Easvello as soon as possible. Include your order number, photos or video showing the problem, and a photo of the package's shipping label. We will review the issue and arrange an appropriate refund or replacement where warranted.
Please report issues promptly. Some electronic items have shorter supplier reporting windows, so contacting us within 7 days of delivery is especially helpful. This request does not limit any rights under applicable law.
We do not accept voluntary change-of-mind returns or exchanges, except where required by law. If a package is missing, contact us so we can investigate. Incorrect addresses or unclaimed packages may result in additional costs.
Nothing in this policy limits rights available under applicable consumer protection laws.
For assistance, email support@easvello.com, use the store contact page, or reply to your order confirmation email.
