Refund policy

At Easvello, we want your order to arrive as described and in good condition.

Damaged, defective, incorrect, or incomplete items

If there is a problem with your order, contact support@easvello.com as soon as possible, preferably within 7 days of delivery. Include your order number, photos or a short video of the problem, and a photo of the shipping label if available.

We will investigate and arrange an appropriate replacement, refund, or other remedy. The requested reporting period does not limit your legal rights.

Change-of-mind returns

We do not offer voluntary returns or exchanges for changes of mind, accidental purchases, or incorrect product selections, except where required by law.

Missing or delayed packages

Contact us with your order number if your package is missing or tracking stops updating. We will investigate with our fulfillment and delivery partners.

Refunds

Approved refunds are issued to the original payment method. Processing times depend on your payment provider.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact: support@easvello.com